Frequently asked questions.

Answered honestly, including the uncomfortable ones.

#legit

Is this against Google's Terms of Service?

It depends entirely on how you use it.

Legitimate: You own three Google accounts — an old personal one, a current one, a work one. You use Gyggle to consolidate the free space you're already entitled to across accounts you control. This is normal storage management.

Not legitimate: Automating the creation of new Google accounts to farm free quota. Gyggle does not do this, cannot do this, and will terminate accounts that attempt it.

The honest caveat: Google's Terms of Service prohibit creating accounts "by automated means" and using their services to circumvent storage limits. If Google decides your usage pattern is abusive, they can suspend accounts. Gyggle cannot prevent that, and we tell you so plainly.

Read our full policy

#lose-account

What happens if I lose access to one account?

Gyggle flags every affected shard as AT_RISK and shows you the exact files impacted. If you enabled 2× replication, nothing is lost at all. If not, any file with a missing shard is partially unrecoverable until you restore access or find that shard elsewhere.

Mitigation: enable 2× replication before you need it, not after.

Open advanced settings

#read-files

Can Gyggle read my files?

No. Files are encrypted on your device before upload. Our servers coordinate shard placement using metadata only — file size, shard count, checksum, destination account. We never hold ciphertext, keys, or plaintext.

Open encryption settings

#cancel-google-one

Should I cancel Google One?

If your Gyggle-managed free space covers your data with headroom, yes. Export anything currently in Google One that Gyggle isn't managing first, then cancel in your Google account settings. Gyggle can coexist with Google One — it just doesn't need it.

See storage analytics

#shutdown

What if Gyggle shuts down?

Your shards live in your Google accounts. Your manifests live in every linked account and on your device. The manifest format is open and documented. We publish a standalone Python reconstruction script at /app/settings/advanced → Export Reconstruction Script.

Worst case: you run a script and get your files back. No company required.

Export Reconstruction Script

#free-tier

What's actually free?

Three linked accounts, 10 GB of sharded storage, unlimited shard operations, full encryption, and full export. No trial timer. No card.

View your plan

#speed

How slow is reassembly?

Shards download in parallel from separate accounts, so throughput is often faster than a single-account download. A 10 GB file across 3 accounts typically reassembles in 60–120 seconds on a 100 Mbps connection. Checksum verification adds a few seconds.

Open your library

#shard-size

Can I control shard size?

Yes — 64 MB to 1 GB, globally or per job. Smaller shards balance better across many accounts; larger shards mean fewer files in your Drive. Default 256 MB.

Open advanced settings

#dedupe-safety

Is the Dedupe Scanner safe?

It never auto-deletes. It presents groups of duplicates with previews, hashes, and account locations. You approve every deletion. Deleted items go to a 30-day Gyggle trash before permanent removal.

Open Dedupe Scanner

#billing-refund

Refund policy?

30 days, full refund, no interrogation.

Contact billing

#support

How do I get help?

Free: community forum. Pro: priority email, 24-hour response. Team: dedicated channel.

Contact support

Still stuck?

Contact support